Project Overview
Suppli is a construction supplier platform designed to streamline payment processes and enhance customer relationships. The goal was to redesign the user experience, focusing on simplicity and efficiency.
Objectives
- Enhance Payment Processes
- Simplify payment methods via text, email, and online portal
- Improve A/R Management
- Implement automated reminders and real-time reporting.
- Introduce card convenience fees.
- Risk Reduction: Integrate comprehensive tracking and analysis tools.
- ERP Integration: Ensure seamless data synchronization with major construction ERPs.
Design Process
1. User Research: Conducted interviews with suppliers to understand pain points.
2. Wireframing: Created wireframes to visualize streamlined payment workflows.
3. Prototyping: Developed interactive prototypes for user testing.
4. User Testing: Gathered feedback to refine the design.
5. Implementation: Collaborated with developers to integrate design with ERP systems.
Results
- Faster Payments: Users reported a 30% reduction in payment processing time.
- Improved A/R Management: Automated reminders led to a 25% increase in on-time payments.
- Higher Margins: Introduction of convenience fees improved revenue.
- Reduced Risk: Enhanced tracking features reduced payment disputes by 15%.
